FAQ's

Frequently Asked Questions

What is Aura Watches?
Aura Watches is your trusted online destination for premium timepieces and accessories, including luxury watches, precision-engineered designs, and stylish watch essentials—all offered at accessible prices.

Are your watches authentic?
Absolutely. All timepieces are 100% genuine, sourced directly from authorized manufacturers and distributors to ensure quality and craftsmanship.

How can I place an order?

  1. Browse our watch collection and select your items.

  2. Add to cart and proceed to checkout.

  3. Enter shipping details and confirm your order.

  4. Receive an SMS/email confirmation instantly.

What payment methods do you accept?
We currently offer Cash on Delivery (COD) nationwide. Pay securely when your order arrives.

How long does shipping take?

  • Local Orders: 7–8 days

  • Regional Orders: 10–12 days
    Tracking details will be shared once your order ships.

Do you accept returns?
Yes, under these conditions:

Products are unused, undamaged, and in original packaging.

  • Return requests are made within 7 days of delivery.
    Contact support for assistance.

Can I cancel my order?
Orders can be canceled before shipment. Contact us immediately for prompt processing.

Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media for exclusive deals on watches and accessories.

How do I contact customer support?
Reach us via:

  • Phone: +923218896809

Where do you ship?
Currently, we ship throughout Pakistan only.

How should I care for my watch?
Most timepieces require gentle handling and dry storage. Check product guidelines for specific maintenance instructions to preserve longevity.

Are your watches durable?
All products meet strict quality standards. For personalized usage advice (e.g., water exposure), consult your watch specialist.